Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
by Leonard L. Berry
ISBN 13: 9780684845111
Format: Illustrated (288 pages) Publisher: Free Press Published: 04 May 1999
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Marketing Services: Competing through Quality
by A. Parasuraman, Leonard L. Berry
ISBN 13: 9780029030790
Format: Hardcover (212 pages) Publisher: The Free Press Published: 30 Sep 1991 Other Format: Paperback
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations (BUSINESS BOOKS)
by Leonard L. Berry,Kent D. Seltman
ISBN 13: 9781260011838
Format: Paperback (304 pages) Publisher: McGraw Hill Published: 16 Jun 2017
On Great Service: A Framework for Action
ISBN 13: 9780029185551
Format: Illustrated (308 pages) Publisher: Free Press Published: 01 Apr 1995
Marketing Services: Competing Through Quality
ISBN 13: 9780743267410
Format: Paperback (224 pages) Publisher: Simon and Schuster Published: 15 Oct 2001 Other Format: Hardcover